Telelearning telephone triage training and care navigator training programmes give clinical and non-clinical staff the skills they need to provide safe, effective and efficient services.
Telephone triage and care navigator training across the UK
We are the only company in the UK to exclusively specialise in training and consultancy services in the area of telephone healthcare.
One of the UK’s leading providers of telephone triage and consultation training for clinicians, we also offer signposting and telephone skills training for care navigators and other non-clinical staff.
Our own specially developed telephone triage training and care navigator courses can be delivered either in a classroom-based setting or remotely via the Zoom platform.
We offer training programmes across the UK, Ireland and internationally, including Australia.
Available to buy now
Telelearning managing director and author of Telephone Assessment in Primary Care Sally-Anne Pygall is one of the leading experts in telephone triage and consultations in the UK.
This book, published in 2023, provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone.
Specialist training programmes for clinical and non-clinical staff
The bulk of our work is within General Practice and Out of Hours Services, training both clinical and non-clinical teams in this unique and often high-risk area of clinical care:
Telephone triage and consultation skills
We provide training programmes for doctors, nurses and allied healthcare professionals such as paramedics, pharmacists and physician associates.
We also offer training in other areas of telephone healthcare services and telephone helplines such as Community Nursing or Health Care at Home and Single Point of Access.
Find out more about our telephone triage and consultation skills training.
Care navigator training
We offer signposting, prioritisation and telephone skills training for care navigators, GP receptionists, call handlers and other first contact staff.
Find out more about our signposting and care navigator training.
What an absolutely excellent training session. This was a very high impact session, which will undoubtedly change the way I practice medicine.
Dr Barry Sullman
30 years working in telephone healthcare
Our Managing Director Sally-Anne Pygall has more than 30 years’ experience as a senior manager in the area of telephone triage/consultation work in primary care and unscheduled care provision (including out of hours services).
Sally-Anne offers unrivalled experience and knowledge in training and consultancy services for telephone health care and has worked in the private and public sector, as well as social enterprise organisations.
She regularly trains on behalf of the RCGP, as well as deaneries across the UK.
Formerly known as Telephone Consultation Services, we have more than a decade of experience of training staff in this specialist area. No other health care training company offers the same level of knowledge and skills in relation to telehealth.
Our telephone skills training courses
Read more about our courses on:
Available to buy now
Telelearning managing director and author of Telephone Assessment in Primary Care Sally-Anne Pygall is one of the leading experts in telephone triage and consultations in the UK.
This book, published in 2023, provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone.