Telephone Triage Online Training Course

A remote-learning telephone triage and consultation skills training course for clinical staff.

Course overview

Our telephone triage online training courses give GPs (in hours or out of hours), nurses, paramedics, pharmacists and other clinicians the skills they need to perform telephone triage and consultations.

*note that this online course is not suitable for non-clinical staff.

Why attend a telephone triage online training course

Most clinicians are now using the telephone as the first point of contact with their patients, many finding themselves doing more telephone work than ever before.

This specialist role carries significant risks, such as:

• inappropriate outcomes
• dissatisfaction
• legal liability due to delay or denial in care
• inappropriate use of resources
• reduction of appointment availability

To manage such risks, clinicians may want to take a telephone triage course to brush up on their skills. Indeed, many clinicians have never received training in this sub speciality.

What is covered by the course

The content of our remote-learning online telephone triage training course is the same as our full day in house training.

Our course will provide clinicians with a real understanding of how to manage the risks involved in telephone assessments to practise safely, effectively and efficiently.

Delegates will leave the course armed with useful solutions to managing common calls and the more challenging demands, whether they are new to telephone triage and consultations or experienced in this area.

It is suitable for GPs, nurses and indeed any clinician carrying out telephone assessments in Primary Care.

How our telephone triage online training courses are delivered

This remote-learning telephone triage course is as interactive as the classroom-based session, with lots of audience participation and open discussion.

All you will need to participate in the online training course is access to the Zoom platform on your device and an email address.

Telelearning provides the training materials necessary for the day via email before the event, as well as the log in information.

The training day runs from 9.30am (registration at 9.15 am) to 4.30pm and following the event, we will send you an attendance certificate for CPD purposes (6 hours CPD).

If you would like to sign up for our telephone triage online training course, please fill in the form below.